1. Overview

At HitattRentals, we understand that plans can change. We strive to be fair and transparent in how we handle cancellations and refunds. This policy outlines the circumstances under which refunds are issued, and what to expect if you need to cancel or modify your booking.

By confirming a booking with HitattRentals, you agree to the terms of this Refund Policy. This policy should be read together with our Terms and Conditions.

 

2. Non-Refundable Deposit

All bookings require a deposit to reserve your event date. This deposit is non-refundable under all circumstances, including cancellation by the client.

The deposit covers the cost of holding your date exclusively for you — turning away other potential clients — as well as administrative, planning, and preparation time dedicated to your event. The deposit amount will be confirmed in writing at the time of booking.

 

3. Cancellation Refund Schedule

If you need to cancel your booking, the refund amount depends on how far in advance you notify us. All cancellations must be submitted in writing to hitattrentals@gmail.com. The cancellation date is the date we receive your written notice.

 

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Example: If your total booking fee is $500 and your deposit is $150, and you cancel 20 days before your event, you would receive a refund of 50% of the remaining $350 balance, which is $175. The $150 deposit is not refunded.

 

4. Rescheduling

We understand that circumstances arise. We offer the following rescheduling options:

• One complimentary reschedule is available if requested more than 14 days before your original event date, subject to availability on the new date

• Rescheduling requests made fewer than 14 days before the event are treated as a cancellation and the cancellation refund schedule above applies

• If no suitable alternative date is available within 12 months of your original event, a refund will be issued per the cancellation schedule based on the date of your rescheduling request

 

Rescheduling requests must be submitted in writing to hitattrentals@gmail.com.

 

5. Cancellation by HitattRentals

5.1 Cancellation Before the Event

In the rare event that HitattRentals must cancel your booking due to circumstances beyond our control — including but not limited to equipment failure, staff illness, severe weather, or force majeure — we will notify you as soon as possible and issue a full refund of all amounts paid, including the deposit.

We will also make every reasonable effort to assist you in finding an alternative provider if time permits.

5.2 Cancellation During the Event

If HitattRentals is unable to continue providing services during your event due to circumstances outside our control (such as power failure at the venue, equipment malfunction not caused by the client, or unsafe conditions), we will issue a pro-rated refund for the unused portion of your booked service time.

No refund will be issued for service interruptions caused by the client, their guests, or venue restrictions not disclosed at booking.

 

6. Service Quality and Complaints

We take pride in delivering a great experience at every event. If you are dissatisfied with any aspect of our service, please contact us within 7 days of your event date. We will review your concern and, where appropriate, may offer a partial credit or goodwill gesture at our discretion.

Refunds for service quality issues are not guaranteed but will be considered on a case-by-case basis. We are committed to finding a fair resolution for all parties.

To submit a complaint, please email hitattrentals@gmail.com with your event date, booking details, and a description of the issue.

 

7. Damage or Early Termination by Client

No refunds will be issued in the following circumstances:

• Services are terminated early at the request of the client

• HitattRentals must cease service due to unsafe conditions, harassment, or misconduct by the client or their guests

• Equipment damage caused by the client or their guests results in service interruption

 

In addition to forfeiture of all fees paid, the client will be held financially responsible for any repair or replacement costs for damaged equipment (see our Terms and Conditions, Section 8).

 

8. How Refunds Are Processed

Approved refunds will be processed within 10 business days of the cancellation or refund determination. Refunds will be returned via the original payment method where possible. If the original payment method is unavailable, we will arrange an alternative with you directly.

You will receive written confirmation once your refund has been initiated. Please allow additional time for your bank or payment provider to process the transaction.

 

9. Questions and Contact

If you have any questions about this Refund Policy or wish to request a cancellation or refund, please contact us in writing:

 

HitattRentals

Kansas City, Missouri

Phone: (913) 271-3908

Email: hitattrentals@gmail.com

Website: www.hitattrentals.com